Privacy Policy

Last Updated: 01/01/2024

ReelGoodAim LLC d/b/a RGA Upskill

Website: www.rgaupskill.com

Email: info@rgaupskill.com

Introduction
ReelGoodAim LLC d/b/a RGA Upskill (“RGA Upskill,” “we,” “our,” or “us”) is committed to protecting the privacy of all students, clients, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard personal information in connection with our online training services. By accessing our website or participating in our programs, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:

A. Personal Information

Full name

Email address

Phone number

Mailing address

Service-related details provided voluntarily

B. Training-Related Information

Enrollment details

Course and program interest

Support requests

Student lifecycle information

C. Website & Technical Information

IP address

Device type

Browser information

Pages visited

Cookies and usage analytics

How We Use Your Information
We use collected information for the following purposes:
To process and support enrollment in training programs
To communicate with students and provide training-related updates
To deliver support services
To issue certificates of completion
To manage and improve website functionality
To comply with applicable laws and program requirements
We do not sell, rent, or trade your personal information.
Sharing of Information
We may share information only in the following limited circumstances:

A. Training Support & Program Administration

Information may be shared with training partners or exam providers strictly for the purpose of supporting enrollment, training access, exam scheduling, or certification requirements.

B. Compliance

We may share information where required by law, regulation, or government entities overseeing military or credentialing programs.

C. Service Providers

We may use trusted third-party vendors for website hosting, email services, support ticketing, and data processing. These vendors may access information solely to perform contracted services.

Data Security
We use commercially reasonable safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is 100% secure; therefore, while we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to provide services, meet training program requirements, and comply with legal obligations. Once data is no longer required, it will be securely deleted.
Student Privacy (FERPA Considerations)
For students participating in credentialing programs, RGA Upskill maintains confidentiality of all student records, shares information only for legitimate training and certification purposes, and does not disclose student records to third parties without consent unless required by law.
Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance website performance and improve user experience. Visitors may disable cookies in browser settings, but some features may not function properly.
Your Rights
Depending on your jurisdiction, you may request access to your personal information, correction of inaccurate information, or deletion of your data (where legally permitted). Requests can be submitted to: info@rgaupskill.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
Children’s Privacy
Our training programs are not directed toward children under 13. We do not knowingly collect information from anyone under that age.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated “Last Updated” date.
Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact:
ReelGoodAim LLC d/b/a RGA Upskill
Email: info@rgaupskill.com